Fulfillment mistakes resulting in the shipment of an incorrect product will be accepted for return. In the unlikely event that you receive an incorrect item, please contact Client Care within 48 hours of receipt for a return authorization.

Every product is made to order to ensure maximum quality and freshness, so we are restricted from accepting returned products for refunds. Due to the personal nature of our products and our commitments to quality and freshness, all sales are final.

To be eligible for an exchange, your item must have a tamper evident seal that is intact and be unopened and unused. We cannot accept a return on opened products or products without a tamper evident seal, even if they have not been used.

Our exchange policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We would love to answer any questions you may have about any of our products before (and after) you purchase them. Subtle variations between batches of botanical extractions are to be expected. We recommend sampling a smaller size if you are unsure about purchasing a larger quantity of something.

Date: 4/9/18