All orders are processed in the order they are received. Depending on overall volume of orders being processed, we usually ship within 24-48 hours of the payment clearing. All orders placed Friday or during the weekend (Saturday and Sunday) or national holidays do not begin processing until the next business day.
All shipped orders are assigned a tracking number with email notification for you to track its progress while enroute. You may also find the order's tracking number by logging into your account and accessing the order information. If you cannot find your tracking number, please email us at firstname.lastname@example.org.
Our U.S. clients have the option to choose our complimentary standard shipping through USPS with any order. Standard shipments typically arrive within 3-5 business days. U.S. clients may also choose to pay for faster shipment.
Shipping charges are calculated based on the speed of shipping you chose, your location, plus the weight of your items. If you would like a shipping estimate for your order:
- Add the selected items to purchase to your cart
- Click the Checkout button (you will not have to complete the purchase unless you choose to do so)
- Enter your Shipping Address
- Then click on 'Get Estimate' and choose your shipping method from the options shown.
The shipping standards start from the time the order is accepted by USPS, not from the time the order is placed. Please consider any shipping or transit time offered to you by Rising Sun Botanicals or other parties only as an estimate.
Rising Sun Botanicals is not responsible for packages that are lost or delayed in the mail.
We are not responsible for packages shipped outside the U.S.A that are lost or delayed. If you are ordering outside of the United States we recommend insurance and/or upgraded shipping. We are not responsible for lost packages. Thanks for understanding!
All international clients are responsible for customs dues or other taxes and fees that may be levied in your country.
Changing or Cancelling Your Order
If you change your mind, and you would like to add to or modify an order, please contact Client Care quickly using the contact form, so that we can accommodate your request. Once your order ships, we are unable to add new items, cancel, change or combine orders.
Mistakes or Complications
If there are any issues with your order or delivery please contact Client Care via phone or email within 48 hours of receipt.